tag:hconnect.statuspage.io,2005:/historyhconnect portal Status - Incident History2021-03-13T13:17:00Zhconnect portaltag:hconnect.statuspage.io,2005:Incident/53603602020-10-18T11:12:26Z2020-10-19T10:56:26ZThis is an example incident<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:12</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:38</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>